►ANNOUNCEMENTS: ► FEB 8, 2018 - current processing time is 3-4 business days, although I do try to get orders shipped as quickly as possible.
►BUSINESS DAYS/HOURS ◄
Monday to Friday, 8:00 AM - 6:00 PM CST, excluding Canadian holidays. Closed on all weekends and Canadian Holidays.
►Processing time on all orders goes by business hours/days (no weekends) and does not include the shipping time. Shipping times vary depending on location.
Custom Orders: If you require a custom order please message me with the size (in inches or cm), the saying/quote, and if you require more than one colour.
Please read all information on the item you are purchasing. There is very important information regarding the decal, processing time, and shipping, in the description of each item.
►Delivery times for standard shipping are estimated by Canada Post and are not guaranteed.
Within Canada delivery is estimated at 3-11 business days depending on your location. Business days in the postal system are Monday to Friday, weekends are not counted as business days.
Delivery to the USA is estimated based on your location and can be anywhere from 7-21 business days. Business days in the postal system are Monday to Friday, weekends are not counted as business days. This is an estimate and not a guarantee.
International Delivery (outside Canada and the USA) is estimated at 8-28 business days.
I can not guarantee a delivery by a certain date, so please order your decals well in advance of your required date to leave time for processing and shipping. Outside of Canada delivery by the postal service can be 3+weeks. If you want your package tracked you must choose a shipping method that includes a tracking number. Shipping choices can be found in the shipping options menu when going through the checkout.
The postal system does not consider a parcel lost until 30 days has past. I can not issue a loss claim with the postal service until then, therefore no refunds or replacements will be issued until 30 days pass.
One EL Vinyl Designs is not responsible for any delays within the Postal Systems.
All emails will be answered within 2 business days (Monday to Friday).
Please refer to the FAQ on each item if you need any additional information.